Selling and posting products internationally

This is probably one of the most important posts so far on my blog.

I am a big believer of making your products available to customers overseas, but I know a lot of people are put of by this, for reasons I don’t know.  I can only think of the postage costs, but as long as you charge the correct price, you wont be out of pocket.

Many of my sales are to international customers.  For example, Monday of this week I had sold four items, all overseas, my custom came from Republic of Ireland, USA, Brazil and Australia.

However one of the items I couldn’t post and didn’t realise this until I got to the post office.  I usually do my postage online and just leave at the fast drop desk, but on this occasion, I decided I would wait in the queue and do the postage there.     I had sold some aftershave to a customer in Australia and it is this that can’t be posted.  On the 14th January, Royal Mail amended what they will accept to delivery overseas.  I don’t think it is a decision they made, but a change they were forced to make to comply with transport regulation.  So I’m sure this will apply all over the world.

There is a leaflet detailing all of the prohibited items for international posting.

http://www.royalmail.com/sites/default/files/International-prohibitions-and-restrictions-leaflet-consumers.pdf

I would urge you to have a read through this and if you do sell internationally, check your inventory to see if you are offering items that you can’t send.

After getting back from the post office, I sent a message to my customer explaining the situation, and that I was really sorry.  I sent a request to cancel the transaction, which my customer rejected, so I now leave myself open to negative feedback, and you don’t want to be in that same situation.   So do not delay, do this now.

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